fbpx

FAQs: Frequently Asked Questions

How do I create an account?

To create an account, simply go to the register page and sign up. You’ll need to create an account before purchasing any courses. If you try to purchase a course without an account, do not worry. You will be asked to create an account before checkout. 

How do I start a course?

Register or Login to 4K Academy. Once you login, you can search for a course. Courses on 4K Academy are designed to be self-paced, meaning you can take as much or as little time to complete a course as you wish. Courses typically vary in length between 10 minutes and 60 minutes, although there are some longer courses that may take from 2 hours to 20 hours. Please note, the time taken will vary depending on your level of expertise and understanding in the subject.

How do I access my courses?

If you want to continue studying a course you have previously enrolled in, you will need to log in to your 4K Academy account first. Once you are logged in, you will see the list of your current course enrolments in the “My Courses” page. When you restart a course you will be able to go straight to the place in the course where you last finished or start the course form the beginning.

 

How do assessments work?

Assessments are built into each course and are generally in the format of single and/or multiple-choice questions. Courses can have one or more assessments. You will be presented with the assessment after you complete the required modules. You will receive a course completion certificate once you have completed the course. You can complete a course as many times as you like within the period of your enrolment. Simply take the option to start the course from the beginning when you re-start a course. Please also note that all assessments must be completed in one sitting. This means that if you leave/exit the assessment before answering all questions then you will need to retake the assessment.

Can I study offline?

The only way to study at 4K Academy is through our online platform, so you would need an Internet connection. As per the agreement with our publishers and distributor, the course content can only be distributed through our website.

I can't access my 4K Academy account. What do I do?

If you are having a problem logging into your account or seeing the error message “Invalid Login Details”, there may be a number of reasons for this:

The email/ password combination you are entering is incorrect.
There is a spelling mistake in the email/ password you have entered. To avoid this please ensure there are no spaces before, or after your email/ password. And, that you have double-checked the spelling of both
You have registered your account, but you have not confirmed your email address.

How do I reset my password?

To reset your Password please go to the Login page.
Select the Forgot Password? link.

You will be asked to enter your email address and click ‘Reset my password’.
You will then receive an email with a link to reset your password.

I can't access my 4K Academy account. What do I do?

If you are having a problem logging into your account or seeing the error message “Invalid Login Details”, there may be a number of reasons for this:

The email/ password combination you are entering is incorrect.
There is a spelling mistake in the email/ password you have entered. To avoid this please ensure there are no spaces before, or after your email/ password. And, that you have double-checked the spelling of both
You have registered your account, but you have not confirmed your email address.

Scroll to Top